On Demand Virtual Call Center Software SolutionWhether you have 1 or 100s of employees, OnState is an appropriate, cost-effective customer communication management solution for you. Using no hardware or special software, OnState delivers the precise virtual call center features you need for a single per-user monthly fee. No up-front costs. No fixed costs. No commitments. And because you are buying a virtual call center solution, there is no installation.
With virtual call center solutions from OnState, your business can:
- Provide customers with local, national and toll-free numbers
- Respond to customer inquiries anytime, anyplace, using any device
- Utilize your existing phone system, mobile phones, VoIP, SIP, Salesforce, Google or Skype
- Use real-time business presence information to ensure customers are connected to the right team member at the right time
- Automatically call back visitors on your website
- Deliver live chat support online
- Unify customer communications across voice, video, and chat
- Understand who is contacting you and the quality of service they receive
- Easily scale your business
A 100% Web-based Virtual Call Center Solution Unlike traditional, hosted or VoIP call center options, the OnState solution does not require the deployment of any hardware – at your place or ours. The OnState virtual call center operates within your web browser and supports all forms of fixed and mobile devices.
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